Deloitte is Hiring Freshers for GTLO-Customer Support-Analyst Posts | Limited Vacancies | Apply Now

Deloitte Recruitment 2022

Deloitte is looking for the post of Customer Support Analyst for its various positions. To be eligible and apply for it, graduation is must. The recruitment will be made via Shortlisting/ Assessment test, online or face-to-face interview. You need to apply for these posts through online mode before the last date. The detailed process, eligibility criteria and requirements are given below.  

Job Placement Location for Deloitte - 

For this Job, Candidates job location will be Hyderabad, Telangana.

Total Number of Positions for the Posts -

There are multiple positions for the posts. Numbers/Seats may vary.

Available Seats and Name of Vacancies - The required positions and number of seats are given below for your reference.

1. Customer Support Analyst.

Salary/Income/Pay-Scale - For Customer Support Analyst post, the candidates will get Rs 5.7 Lac per annually Approximately. You can find more information about the job in the detailed notice which is mentioned in last. 

Qualification/ Educational Details - Please read carefully the qualification details required for this post in the given columns below.

• Customer Support Analyst - {Any candidate having a bachelor's degree in engineering/ business/ operations}.

To get more information regarding the academic qualification according to the post, do check out the advertisement given at the end of this post. if you do not have a graduate degree, then click here now for 10th/12th based job openings.

Age Limit - For Deloitte recruitment, candidates should be having minimum age of 18 years. There is no limit to upper age. To get more information about age, you can refer to the detailed notification. 

Selection Process Criteria -

The candidates will be shortlisted on the basis of age, location and qualification which will be followed by a Personal Interview. The personal Interview will be face-to-face or telephonic.

Roles and Responsibilities - The obligations and job roles are mentioned below.

• Customer handling skills – Call etiquettes
• End to End ticket management
• Basis ITIL concepts of Incident, problem & change management is a must.
• Adhering to SLAs like response time of an email & chat. ASA for calls & etc. 
• Performing as per the set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, & etc. Zero RED light calls for an entire year.    
• Understanding on   above metrics is a mandate   
• Client value add, prioritization of issues, VIP support and calculating business impact are basic expectations from the person who would work in this role.
• Process incoming service requests, incidents and change requests and formulate an appropriate response.
• Report and record any new defects on all applications.
• Communicate with end users including external (non-Deloitte) client users, this includes contacting Partners, Directors and Senior Managers from the client organization.
• Provision user accounts for external (non-Deloitte) client users.

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Experience Required - For this post, there is no Previous/ Prior experience needed. Freshers are also eligible for this job Opening/ Recruitment.

Application Procedure - To apply for this recruitment, Applicants can apply from the official web portal or apply for the link given below.

Click Here to Fill Application Form Online

Candidates do need to wait at least for 1 month to get the response from the Recruiters. Once you are shortlisted, the recruiters will notify you via your registered email-id or registered contact number provided during registration. 

Last Date of Online Form Submission - Applicants are recommended to apply on or before (30-10-2022). Forms will not be submitted after the last date.

Application Charge/Fee - There is no application fees for this recruitment by Deloitte. 

Important Information - Beware of fraudsters/Scammers as there is no Charge/Fee for Private/MNC job openings. If someone asks you for money or demands money for your selection in the company, then consider this as a scam.

For Detailed Notification and Advertisement of Deloitte Recruitment, Click Here