HCL Recruitment 2024 | Process Associate


HCL Recruitment for Freshers 2024: Apply Online. HCL is seeking a Customer Service Representative, Process Associate (Back Office) & International Voice Process for its various posts. Apply through Jobskull—Jobs for Freshers.

HCL Recruitment 2024: Apply Online, Remote Jobs. Online registration is scheduled to close on April 30, 2024. Job location, several posts, salary, qualifications, and the application link are available below. This is one of the remote jobs for freshers.

HCL Recruitment 2024

HCL Recruitment 2024 Job location:

The candidate location for the customer service representative post will be in Noida; the candidate location for the process associate (back-office) post will be in Lucknow; and the candidate location for the international voice process post will be in Chennai.

The number of posts:

The roles come in a variety of positions. There may be multiple seats.

Available Positions:

The required positions and the number of seats are given below for your reference.

1. Customer Service Representative

2. Process Associate (Back Office) 

3. International Voice Process

HCL Recruitment 2024 Salary:

The payable salary for the position of customer service representative is Rs 2,64,000; the payable salary for the position of process associate (back office) is Rs 1,95,000; and the payable salary for the position of international voice process is roughly Rs 3,00,000 PA. (Note: Salary ranges are approximate and based on Glassdoor statistics. The numbers given here are arbitrary and could change at any time. It is recommended that job seekers take this variability into account when investigating options. The notification includes more facts regarding salary information.

HCL Recruitment 2024: Education Requirements:

Please read the qualification details required for this post in the columns below.
  • Customer Service Representative {a graduate degree in any field or a pass in the 12th grade}  
  • Process Associate (Back Office) {a graduate degree in a similar field} 
  • International Voice Process {a graduate degree in any field or a pass in the 12th grade, plus at least a year of voice process experience (freshmen are also accepted} 

Check out the advertisement at the end for more information regarding the academic qualification post. If you do not have a graduate degreeclick here now for 10th/12th-based job openings.

Age Limit: - 

The recruiting process requires candidates to be at least 18 years old. There is no limit to upper Age. For more details regarding your age, see the complete notification.

1. HCL Recruitment 2024 Roles and Responsibilities of International Voice Process:

The obligations and job roles for Off-Campus Drive are mentioned below.

  • answering questions about our data, services, goods, and customer accounts.
  • Handling several client inquiries concurrently.
  • Managing your own workload with workflow tools assisting other internal teams or asking for assistance from them to make sure client inquiries are addressed and handled.
  • Provide excellent customer service and strive to go above and beyond for your clients and customers.
  • As a customer care representative, respond to inquiries from clients while adhering to company policies. 
  • As per the call flow procedure, respond to all incoming inquiries. ensuring the security of customer data.
  • updating several logs, including the complaint tracker and the escalation log. Disregard following the schedule.
  • Make sure the client service is excellent.

Roles and Responsibilities of Customer Service Representative:

The obligations and job roles for Off-Campus Drive are mentioned below.

  • Customer service representative duties include answering client questions via email, social media, and web chat.
  • answering chat questions from customers about network and phone bill problems.
  • Provide information about your products and services to both present and potential customers.
  • Ensure that your customer records are accurate.
  • Determine which issues are important enough to escalate to the operations team and team leader.

Roles and Responsibilities of Process Associate (Back Office):

  • Process Associate (Back Office) duties include providing customer service to foreign clients via phone for voice processes.
  • managing and overseeing client product support for clients that contact via phone, chat, or email.
  • Check and validate data by policies and procedures. 
  • where necessary, place outbound calls in the course of moderating material.
  • Observe all security and compliance precautions about customer data.

Qualifications for Customer Service Representative, Process Associate (Back Office) & International Voice Process Job Profile:

  • Proficiency in written English communication is a prerequisite in knowledge and skills.
  • strong email writing abilities with an emphasis on client support.
  • responding to email inquiries from clients.
  • familiarity with order handling.
  • Team player.
  • outstanding capacity for critical and analytical thought and extreme focus on details.
  • strong time-management, workflow, and organising abilities.

HCL Recruitment 2024 Selection Process:

A virtual/telephone or field interview, along with a shortlisting/assessment test, will determine which candidates move on to the HCL recruitment process. If an applicant meets the requirements for a shortlist and is selected, they will be notified by a registered email address or mobile number.

HCL Recruitment 2024 Work Experience:

  • For these positions, relative additional work experience is necessary. Candidates with no experience or those with less experience are also welcome to apply for this position.

Are you applying continuously for private, MNC, or work-from-home jobs but getting rejections? We have compiled a tool to strengthen your resume and job selection chances Click Here to get your copy.

Application Procedure - 

Applying via the official website or the URL below is how candidates can apply for the position of Customer Service Representative, Process Associate (Back Office) or International Voice Process.

1. Click Here to Fill out the Application Form Online for HCL, Jobs for Freshers: Customer Service Representative.

Other Work from Home Jobs for freshers 2024, Links.


1. Click here for the Upcover Post. 

2. Click here for the BCD Travel Post. 


3. Click here for the Journee Jobs for Freshers Post.

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To be informed about all the new MNC, private, and government employment opportunities and work-from-home and IT jobs in 2024, follow us on all of these social media channels. Stay up to date at all times. To join the channel, click on any of the social media links below.


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It takes at least a month for candidates to hear back from recruiters. The recruiters will contact you using the email address or phone number you registered with when you are shortlisted.

What is the last date to Apply for HCL Recruitment 2024 -


Applicants are recommended to apply on or before (28-04-2024).

HCL Jobs: Application Fee:

There are no application fees for this job post.

Important Information - Since there is no charge or fee for private or MNC job vacancies, beware of fraudsters and scammers. If someone approaches you and demands money for your firm choice, consider this to be a scam.

Best of Luck

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