Cognizant Recruitment 2023: Senior Process Executive - Voice | Work From Home Jobs in India 2023


Cognizant Recruitment 2023

Cognizant is looking for the post of Senior Process Executive - Voice for its various positions. To be eligible and apply for it, graduation is a must. The recruitment will be made via Shortlisting/ Assessment test, online or face-to-face interview. You need to apply for this post online mode before the last date. The detailed process, eligibility criteria and requirements are given below.  

Cognizant Recruitment 2023: Senior Process Executive Voice

Job Placement Location for Cognizant - 

For this Job, the Job Location will be Mumbai, Maharashtra.

Total Number of Positions for the Posts -

There are multiple positions for the posts. Numbers/Seats may vary.

Available Seats and Name of Vacancies - The required positions and the number of seats are given below for your reference.

1. Senior Process Executive - Voice.

Salary/Income/Pay-Scale - For Senior Process Executive - Voice, the candidates will get Rs 3,60,000 - 6,30,000 PA annually Approximately. You can find more information about the job in the detailed notice which is mentioned last. 

Qualification/Educational Details - Please read carefully the qualification details required for this post in the given columns below.

  • Senior Process Executive - Voice - {a graduate degree in any field}.

To get more information regarding the academic qualification according to the post, do check out the advertisement given at the end of this post. if you do not have a graduate degree, then click here now for 10th/12th-based job openings.

Age Limit - For Cognizant recruitment, candidates should be having minimum age of 18 years. There is no limit to upper age. To get more information about age, you can refer to the detailed notification.

Roles and Responsibilities - The obligations and job roles are mentioned below.

Stakeholder/Business Management

  • They serve all client business divisions with client-side interactive components using JavaScript and JQuery, ad development using a variety of mobile ad producer tools, expanded ad creation with page redirects with customised animation and image galleries, etc.
  • Create creative artefacts for ads to the client's requirements and within the confines of the brand's and design guidelines.

  • Web:
  • Within the agreed-upon TAT, create internet/intranet web pages in the required format while sticking to customer requirements.
  • Customer relationship management (CRM): 
  • Alert customers on how to update trackers, update necessary tools & programmes, and alert SMEs and TL of any new problems.
Only for voice processes: 

• Educate customers and effectively communicate information about products/services and/or troubleshoot problems within the time constraints established and agreed upon with the client.
• Establish a relationship with the customer and strive to exceed expectations.
• Keep SME and TL updated on new issues, create, categorise, and prioritise tickets, and update necessary software and tools.
• Effectively and efficiently probe to understand client difficulties, report incidents, and address all phone-in issues.
• Process executives are required to return calls promptly.

Process Enhancements and Compliance:

• Achieve productivity and quality goals in accordance with the predetermined deadlines.
• Ensure that the process specifications are adhered to and met.

Control, management, and execution of the programme:

• Respond to tickets and deal with problems relating to the relevant process.
• Report issues found in the CRM tool under the necessary categories, or escalate them to the SME or TL.

For more jobs and responsibilities, refer to the official website.

Selection Process Criteria -

The candidates will be shortlisted on the basis of age, location and qualification which will be followed by a Personal Interview. The personal Interview will be face-to-face or telephonic.

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Experience Required - For this post, there is no Previous/ Prior experience needed. Freshers are also eligible for this job Opening/ Recruitment.

Are you applying continuously for Private/ MNC/ Work From Home jobs but getting rejections? We have   Compiled a tool to strengthen your Resume and Job Selection chances. Click Here to get your copy.


Application Procedure - To apply for this recruitment, Applicants can apply from the official web portal or use the link given below.

Click Here to Fill Application Form Online

Candidates do need to wait at least 1 month to get a response from the Recruiters. Once you are shortlisted, the recruiters will notify you via your registered email-id or registered contact number provided during registration. 

Last Date of Online Form Submission - Applicants are recommended to apply on or before (08-07-2023). Forms will not be submitted after the last date.

Application Charge/Fee - Cognizant has no application fees for this recruitment.

Important Information - Beware of fraudsters/Scammers as there is no Charge/Fee for Private/MNC job openings. If someone asks you for money or demands money for your selection in the company, then consider this a scam.

For Detailed Notification and Advertisement of Cognizant Recruitment, Click Here

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